Saturday, June 26, 2010

HORROR STORY #5

This was posted here: http://www.complaintsboard.com/complaints/universal-power-c50984.html?sort=datea&page=3

In March of 2009, I started getting a charge on my Hydro One bill for
Universal Energy. These charges were higher than the amount for usage. When I
contacted Hydro One to find out what this charge was, they told me it was
because I had signed with a third party provider. I hadn't signed anything with
any body. So I contacted Universal Energy. They told me they had a contract, and
that I had to honor it for 5 years. So I demanded a copy of the contract. They
did send it to me. The contract is in someone elses name. Different account
number. Different address. I brought this to thier attention, and told them to
stop billing me imediately. They told me I would have to pay a sizable penalty
to cancel the contract. I told them I wasn't paying anything to them. I called
Hydro One and explained what was going on, and was told I would have to take it
up with Universal. They were not going to do anything. So I only paid Hydro
One's portion of the bill which resulted in my hydro being cut in December 2009.
I had to pay the full amount to get it back on. I have since hired a lawyer who
has contacted both Hydro One, and Universal. He explained the situation
threatening court, only to get the same responce as me. So a suite has been
filed against both. I have recieved calls from both. All I tell them now is,
"Talk to my Lawyer, his phone number is..." The last 2 bills I have recieved are
the real kickers. Universal Energy was changed to Universal Power, then to
Direct Energy. If they are different companies...my lawyer will be busy. If they
are not...then they will be scewing them selves cause they are strengthening the
deception claim. I've paid over $6, 000.00 to them just so I can have hydro for
my home. I WILL GET IT BACK! My lawyer says so. lol.


That extra charge is the Provincial Benefit which is a 4.7c/Kwh increase because of bring signed up with a retailer. Good reason to stay away from these sharks, THEY DO NOT SAVE YOU MONEY! How can they?

32 comments:

  1. The provincial Benefit 9which is pretty much never a benefit), fluctuates depending on the spot market prices for the month. For the last year or so in Ontario, they have been between 3 and 4 cents per kwh over and above the contract price with the retailer. Provincial benefit charges are only on retailer enrolled accounts, and are collected by the utility on behalf of the gov't.

    Also, you won't get too far by suing H1 since the contract is not with them. Calling h1 to get the retailer removed is not the right thing to do because h1 cannot break your contract. They are a 3rd party. H1 has to remain neutral. If you want to go back to the RPP rates in the time being while suing the retailer, you can ask for a return to Standard Supply form from H1. Once h1 receives this signed request, they will communicate with retailer that you have requested to cancel with the retailer and initiates the drop of the retailer. This does not, however, stop any cancellation fees that the retailer may charge, it only puts the customer back to the RPP prices in the province. It might save you a few bucks in the meantime.

    Also, you should contact the OEB's (Ontario Energy Board) Consumer Watchdog Line and report the retailer for it's fraudulent actions. the ombudsman as well!

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