In March of 2009, I started getting a charge on my Hydro One bill for
Universal Energy. These charges were higher than the amount for usage. When I
contacted Hydro One to find out what this charge was, they told me it was
because I had signed with a third party provider. I hadn't signed anything with
any body. So I contacted Universal Energy. They told me they had a contract, and
that I had to honor it for 5 years. So I demanded a copy of the contract. They
did send it to me. The contract is in someone elses name. Different account
number. Different address. I brought this to thier attention, and told them to
stop billing me imediately. They told me I would have to pay a sizable penalty
to cancel the contract. I told them I wasn't paying anything to them. I called
Hydro One and explained what was going on, and was told I would have to take it
up with Universal. They were not going to do anything. So I only paid Hydro
One's portion of the bill which resulted in my hydro being cut in December 2009.
I had to pay the full amount to get it back on. I have since hired a lawyer who
has contacted both Hydro One, and Universal. He explained the situation
threatening court, only to get the same responce as me. So a suite has been
filed against both. I have recieved calls from both. All I tell them now is,
"Talk to my Lawyer, his phone number is..." The last 2 bills I have recieved are
the real kickers. Universal Energy was changed to Universal Power, then to
Direct Energy. If they are different companies...my lawyer will be busy. If they
are not...then they will be scewing them selves cause they are strengthening the
deception claim. I've paid over $6, 000.00 to them just so I can have hydro for
my home. I WILL GET IT BACK! My lawyer says so. lol.
That extra charge is the Provincial Benefit which is a 4.7c/Kwh increase because of bring signed up with a retailer. Good reason to stay away from these sharks, THEY DO NOT SAVE YOU MONEY! How can they?