Friday, May 7, 2010

EVERYONE WITH A PROBLEM CALL H1

I had a call from Hydro One today around 2:30pm about my account. The person I talked with was Donna Potter, public relations (yeah, right...)

It was a bit of a heated conversation.

She has my daily readings and admitted that once the smart meter went in my consumption jumped from 25kWh per day to over 40. My winter consumption jumped from 70kWh per day to over 100. When I asked how that can be she said I must have increased the temperature of the house!!

When I stated that the smart meter must be wrong, she denied it stating they never are. I made sure she stated that clearly, and asked again if the smart meters could be wrong. I emphasize, she denied the smart meters could be wrong.

I confronted her about the large numbers people complaining. She stated that of the 500 calls they get about consumption, one would be that a smart meter was wrong!!! When I told her to multiply that to all of Ontario, how many that would be, she said it was a 'rough estimate'.

At the end she asked me what I wanted. I told her that Hydro one is to go public and admit the meters can give false readings and compensate everyone who has been screwed. She refused to do that. Call ended.

Clearly they are going to dig their heals in, not unexpected. So will I.

I am going to post what I expect Hydro One to do to stave off the suit.

I urge everyone with a high consumption to call her at 1-800-419-5208, ex 3344. Tell Donna I sent you.

62 comments:

  1. Our cottage in Haliburton has been a source of huge frustration with H1. The bills were always high; I always complained. Then the smart meter went in last fall. Consumption fell to 1/4 of previously billed. So I called to say that clearly the previous meter was faulty. They promised to check into it, AND THE CUSTOMER REP ON THE PHONE AGREED that there must have been something terribly wrong before.

    After three months I called back and they checked my file. The old meter had been destroyed and there was nothing they could do to check its accuracy. Sorry. Pay the bill.

    So, in December we closed the cottage up tight. Turned off everything; unplugged everything.

    Got a bill yesterday for Jan-Mar. $700. There was no one there; the electricity was not being used.

    I am not going to pay this; we can meet in small claims court.

    I will participate in this class action if it comes about.

    ReplyDelete
  2. another H1 victimMay 9, 2010 at 9:48 AM

    Mark, did you turn off the master disconnect at the panel? If you did, there should be no useage.

    If you did not, there may be a "phantom load" or a voltage leak somewhere (old wires maybe?) that is causing you to use some electricity. Probably not $700 worth though, that seems awfully high.

    ReplyDelete
  3. I am a senior who moved into a seniors apartment last August, from a three bedroom, three-storied townhouse. When I moved, to this much smaller place, which had a Power Stat hook-up (pay-as-you-go usage)I bought $50 worth of hydro which lasted me for just over a month. Then they took out the Power Stat and installed a Smart Meter. I tried to be just as careful so that I could accurately compare usage and cost. I know that lights are on longer in the winter but nothing else has changed. I still work full-time so am not home very much. HOWEVER, my hydro bills are now averaging $85, the same amount that I was paying in my previous much larger, three- bedroom, three storied home (and I used all the space, entertaining a lot, babysitting a grandchild etc). I called our local hydro office to report what I thought was an error in billing but was told that I am using hydro at the wrong time! Thank you for fighting this. Seniors on a fixed income and low-income persons cannot cope with this kind of increase but it's also not fair for anybody!

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  4. I had a smart meter installed about six months ago and my hydro bill nearly tripled. But after read this blog and other web sites knew that Hydro One wouldn't fess up that their meter was at fault.

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  5. I got a $8,694 bill for my cottage, and NO I am not running a grow operation :) On hold now.

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  6. My most recent bill from ont hydro was for $100. $30 of electricity. $70 taxes and fees. Somebody sue these clowns. What a joke.

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  7. I got a bill for $10,000
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Please feel free to leave a comment, especially if you wish to share your own horror story. If you wish to get involved in the class action suit please contact me directly at jrwakefield@mcswiz.com put Class Action Suit in the subject please.