"The old mechanical meters were inaccurate." is the reply that Hydro One call centre people are telling you when you complain about your high consumption. "All these years you were ripping off Ontario Hydro."
Let me see if I have this right. You own a car that has a 100 liter tank and has gotten 100km per liter. For the past 60 years you have filled up at your favorite gas station that used mechanical pumps. One day you find they have replaced the entire chain of stations with digital pumps. You fill up to find that your tank is not 100 liters but 200 liters.
When you complain at the counter, the reply is "you have been ripping us off for 60 years, these new pumps are accurate." Thus all these years you have not been getting 100 kilometers per liter, you have been getting 50. So the car manufacturer lied to you too.
And this is not everywhere, your neighbour visits a different chain of gas stations, with digital meters, and his very same car as yours has a 100 liter tank on a fill up.
So what is the real story here?
Obviously the previous mechanical meters were calibrated by Measurements Canada. You don't go on for 60 years and not know millions of meters are inaccurate by 100% or more.
Thus, Hydro One is training their call centre people to lie with this story line.